David echoes my reaction to seeing a Zune in person for the first time this weekend: "I just saw a Zune, and guess what? Its a piece of shit." I usually give people a hard time for making snap judgments about technology that takes time to get to know (comments like "this interface sucks" after 20 seconds of use make my eyes go rolling), but the Zune...it's like the story of the Getty's Greek kouros that Gladwell tells in Blink: one look and you know it's wrong. Andre has been trying a Zune out for the last couple of weeks and doesn't mind it even though he's giving up on it.
Faces are now being searched at US airports for suspicious microexpressions. Psychologist Paul Ekman helped set up the program and was previously one of Malcolm Gladwell's subjects in The Naked Face and Blink.
Malcolm Gladwell on why focus groups suck. Focus groups are an attempt by management to reduce risk (and with it, potential reward)...Gladwell says that management should instead trust their creatives, be patient, and tolerate uncertainty.
Short article about Pixar on the 10th anniversary of Toy Story. Their work process takes a cue from improv comedy by opening up possibilities with "yes, and..." rather than "no, but..." Gladwell talks about this aspect of improv at length in Blink.
