User centered everything SEP 14 2010
Now, we are always in the center of the map, and it's a very powerful place to be.
Now you are the starting point. Now the digital world follows you, not the other way around.
In the political world, the rough analog to this digital media future is democracy. But as we've seen, the seeming transfer of control from lawmakers to the people is just that: seeming. To a large degree, the big media and technology companies -- particularly the de facto monopolies like the mobile carriers, cable companies, etc. -- still control the consumer experience. The future will be personalized, but don't think you'll get everything you want when you want it.