Yet another tale of one of the mobile companies screwing their customers. This time it's Sprint: "After some wrangling, I am assured that the service will be terminated and no fee will be assessed. I even call back later that afternoon to make sure that I have understood the earlier call correctly and that I will not be charged.... I get the bill today, and guess what? A $380 early termination charge (two phones)."

Update: A somewhat happy ending: "After...three hours on the phone with Sprint today, the issue has finally been resolved."

• customerservice
• sprint

David Pogue on 10 ways that companies can stop being stupid and help their customers. "Thou shalt not hide from thy customers." (via df)

• business
• customerservice
• David Pogue
• lists
• stupid companies

The folks at Danny Meyer's Shake Shack go above and beyond the call of duty. When a birthday party shows up after an erroneously posted closing time, the manager has food sent over for them from the kitchen at Eleven Madison Park. Amazing service.

• customerservice
• Danny Meyer
• elevenmadisonpark
• food
• food
• NYC
• restaurants
• Shake Shack