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kottke.org posts about customerservice

Yet another tale of one of the

posted by Jason Kottke   Nov 13, 2006

Yet another tale of one of the mobile companies screwing their customers. This time it’s Sprint: “After some wrangling, I am assured that the service will be terminated and no fee will be assessed. I even call back later that afternoon to make sure that I have understood the earlier call correctly and that I will not be charged…. I get the bill today, and guess what? A $380 early termination charge (two phones).”

Update: A somewhat happy ending: “After…three hours on the phone with Sprint today, the issue has finally been resolved.”

David Pogue on 10 ways that companies can

posted by Jason Kottke   Nov 07, 2005

David Pogue on 10 ways that companies can stop being stupid and help their customers. “Thou shalt not hide from thy customers.” (via df)

The folks at Danny Meyer’s Shake Shack

posted by Jason Kottke   Jul 20, 2005

The folks at Danny Meyer’s Shake Shack go above and beyond the call of duty. When a birthday party shows up after an erroneously posted closing time, the manager has food sent over for them from the kitchen at Eleven Madison Park. Amazing service.