Waffle House’s Magic Marker System

I thought for sure that I’d previously written about the secret jelly packet & pickle-based system that chefs at the Waffle House use to “store” all of the orders that come in for food during service, but I can’t find it in the archive. But no matter — the Waffle House training video above runs us through their whole system, including a detailed explanation of their Magic Marker System, which involves zero actual Magic Markers and instead is about arranging condiment packets and other items on plates in a code:

Now let’s talk about our breakfast sandwiches. Just like omelettes, these sandwiches have the same four positions: ham, sausage, bacon, and plain. To mark a sandwich, place two pickle slices in the appropriate position. Here you can see I put two pickle slices in the number three position, which tells me this is a bacon sandwich. If I add a slice of cheese to the plate, I know this is a bacon cheese sandwich. To make this a bacon, egg, and cheese sandwich, I’ll add this right side up mayo packet to the right side of the plate.

Don’t let this mayo pack confuse you - as long as you see two pickles on the plate you know this is a sandwich. When marking a sandwich, this mayo packet and pickles means a sandwich with eggs. If a customer wanted the eggs on their sandwich to be scrambled instead of the standard over well egg, I’d move this mayo pack down to the bottom of the plate to show that the egg is scrambled.

That sounds pretty complicated and they’ve likely faced pressure to change the system over the years, but I bet it works really well in practice and cuts down on errors. I love stuff like this…seeing how different organizations manage their core processes, especially in non-conventional ways. See also Nightclub Hand Signals and The Quarryman’s Symphony. (thx, erik)

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