A nice short animated video on the power of empathy and how it differs from sympathy.
Rarely can a response make something better. What makes something better is connection.
Related: Empathy is a Choice.
Some kinds of people seem generally less likely to feel empathy for others — for instance, powerful people. An experiment conducted by one of us, Michael Inzlicht, along with the researchers Jeremy Hogeveen and Sukhvinder Obhi, found that even people temporarily assigned to high-power roles showed brain activity consistent with lower empathy.
But such experimental manipulations surely cannot change a person’s underlying empathic capacity; something else must be to blame. And other research suggests that the blame lies with a simple change in motivation: People with a higher sense of power exhibit less empathy because they have less incentive to interact with others.