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kottke.org posts about toyota

Toyota donates efficiency to non-profit

posted by Jason Kottke   Jul 29, 2013

In 2011, Toyota offered to donate their celebrated business management process to The Food Bank for New York City. After some initial skepticism, the donation has “proved transformative” for the Food Bank.

“They make cars; I run a kitchen,” said Daryl Foriest, director of distribution at the Food Bank’s pantry and soup kitchen in Harlem. “This won’t work.”

When Toyota insisted it would, Mr. Foriest presented the company with a challenge.

“The line of people waiting to eat is too long,” Mr. Foriest said. “Make the line shorter.”

Toyota’s engineers went to work. The kitchen, which can seat 50 people, typically opened for dinner at 4 p.m., and when all the chairs were filled, a line would form outside. Mr. Foriest would wait for enough space to open up to allow 10 people in. The average wait time could be up to an hour and a half.

Toyota made three changes. They eliminated the 10-at-a-time system, allowing diners to flow in one by one as soon as a chair was free. Next, a waiting area was set up inside where people lined up closer to where they would pick up food trays. Finally, an employee was assigned the sole duty of spotting empty seats so they could be filled quickly. The average wait time dropped to 18 minutes and more people were fed.

The 5 Whys: just keep asking “Why?” until

posted by Jason Kottke   Jan 28, 2008

The 5 Whys: just keep asking “Why?” until you get to the true cause of a particular situation or problem.

The technique was originally developed by Sakichi Toyoda and was later used within Toyota Motor Corporation during the evolution of their manufacturing methodologies. It is a critical component of problem solving training delivered as part of the induction into the Toyota Production System. The architect of the Toyota Production System, Taiichi Ohno, described the 5 whys method as “… the basis of Toyota’s scientific approach … by repeating why five times, the nature of the problem as well as its solution becomes clear.”

(via migurski)