The Healthcare Factory

The Cheesecake Factory has a hundred and sixty restaurants that each feature more than three hundred menu items that are served up to cool eighty million customers a year. Whether you’re a fan of the Cheesecake Factory or not, there’s no denying that — like many major chains that enjoy the benefits of scale — their product is consistent, the prices remain under control, and their efficiency is impressive. The New Yorker’s always excellent Atul Gawande wonders: What can hospitals learn about quality from the Cheesecake Factory?

• Cheesecake Factory
• food
• healthcare Atul Gawande
• restaurants