...is a weblog about the liberal arts 2.0 edited by Jason Kottke since March 1998 (archives). You can read about me and kottke.org here. If you've got questions, concerns, or interesting links, send them along.
Steig Larsson is the first member of Amazon's Kindle Million Club, authors who have sold 1 million copies of Kindle books.
All three books in Stieg Larsson's Millennium Trilogy--"The Girl With the Dragon Tattoo," "The Girl Who Played with Fire" and "The Girl Who Kicked the Hornet's Nest"--are now in the top 10 bestselling Kindle books of all time.
(likely via @tcarmody)
Amazon CEO Jeff Bezos delivered the commencement speech at Princeton this year. His remarks focus on the difference between the gifts you're given and the choices you make.
What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy -- they're given after all. Choices can be hard. You can seduce yourself with your gifts if you're not careful, and if you do, it'll probably be to the detriment of your choices.
Amazon announced yesterday that sales of Kindle books outnumbered sales of hardcover books over the last three months.
In that time, Amazon said, it sold 143 Kindle books for every 100 hardcover books, including hardcovers for which there is no Kindle edition. The pace of change is quickening, too, Amazon said. In the last four weeks sales rose to 180 digital books for every 100 hardcover copies. Amazon has 630,000 Kindle books, a small fraction of the millions of books sold on the site.
Zappos' CEO Tony Hsieh on why he sold his company to Amazon. Bascially most of Zappos' board of directors didn't approve of Hsieh's focus on employee and customer happiness at the short term expense of profits.
I left Seattle pretty sure that Amazon would be a better partner for Zappos than our current board of directors or any other outside investor. Our board wanted an immediate exit; we wanted to build an enduring company that would spread happiness. With Amazon, it seemed that Zappos could continue to build its culture, brand, and business. We would be free to be ourselves.
(via the browser)
Amazon has opened slightly their data kimono with a look at the most highlighted passages by Kindle users. The results aren't that interesting (to me) because the bestsellers dominate: some Gladwell, Dan Brown, etc. To make it more useful, they should weigh the results by sales and cram some social in there: the most highlighted passages by my friends = gold.
Amazon has finally added the ability to earn affiliates fees with Kindle books. From the press release
Amazon is excited to announce that effective May 1, 2010, you can earn advertising fees on Kindle books. With over 500,000 books, including 105 of 112 New York Times Best Sellers, Kindle books represent another great way to earn money advertising Amazon products. Advertising fees range from 4 to 8.5%.
Writing for the New Yorker, Ken Auletta surveys the ebook landscape: it's Apple, Amazon, Google, and the book publishers engaged in a poker game for the hearts, minds, and wallets of book buyers. Kindle editions of books are selling well:
There are now an estimated three million Kindles in use, and Amazon lists more than four hundred and fifty thousand e-books. If the same book is available in paper and paperless form, Amazon says, forty per cent of its customers order the electronic version. Russ Grandinetti, the Amazon vice-president, says the Kindle has boosted book sales over all. "On average," he says, Kindle users "buy 3.1 times as many books as they did twelve months ago."
Many compare ebook-selling to what iTunes was able to do with music albums. But Auletta notes:
The analogy of the music business goes only so far. What iTunes did was to replace the CD as the basic unit of commerce; rather than being forced to buy an entire album to get the song you really wanted, you could buy just the single track. But no one, with the possible exception of students, will want to buy a single chapter of most books.
I've touched on this before, but while people may not want to buy single chapters of books, they do want to read things that aren't book length. I think we'll see more literature in the novella/short-story/long magazine article range as publishers and authors attempt to fill that gap.
But mostly, I couldn't stop thinking of something that Clay Shirky recently said:
Institutions will try to preserve the problem to which they are the solution.
When an industry changes dramatically, the future belongs to the nimble.
Now available for download. For an app from a company that's trying to establish and dominate a new and potentially lucrative industry, the lack of polish on this app is kind of amazing.
I've noticed an increasing tendency by reviewers on Amazon (and Apple's iTunes and App Stores) to review things based on the packaging or format of the media with little regard shown to the actual content/plot. Here are two recent examples.
Reviews for the theatrically released versions of The Lord of the Rings on Blu-ray are mostly negative -- the aggregate rating is 1.5 out 5. These are award-winning movies but the reviews are dominated by people complaining about New Line's decision to release the theatrical versions before the extended versions that the True Fans love. A representative review:
If I were reviewing the movie itself it would get a five. This review is for the product, as listed -- in other words, I DO NOT RECOMMEND BUYING THIS PRODUCT/DVD. This product is being created FOR NO OTHER REASON than to dupe people into buying this movie twice...again.
Similarly, the early reviews for Michael Lewis' The Big Short are dominated by one-star reviews from Kindle owners who are angry because the book is not available for the device. (thx, jason)
I have always enjoyed Michael Lewis' books and was looking forward to reading The Big Short. With no availability in the US on Kindle, however, I will pass until the publisher/Amazon issue is cleared up. I actually believe that the availability of an item is relavent when giving it a review.
Compare this with traditional reviewers who focus almost exclusively on the content/plot, an approach that ignores much about how people make buying decisions about media today. Packaging is important. We judge books by their covers and even by how much they weigh (heavy books make poor subway/bus reading). Format matters. There's an old adage in photography: the best camera is the one you have with you. Now that our media is available in so many formats, we can say that the best book is the one on your Kindle or the best movie is the one on your iPhone.
Newspaper and magazine reviewers pretty much ignore this stuff. There's little mention of whether a book would be good to read on a Kindle, if you should buy the audiobook version instead of the hardcover because John Hodgman has a delightful voice, if a magazine is good for reading on the toilet, if a movie is watchable on an iPhone or if you need to see it in 1080p on a big TV, if a hardcover is too heavy to read in the bath, whether the trailer is an accurate depiction of what the movie is about, or if the hardcover price is too expensive and you should get the Kindle version or wait for the paperback. Or, as the above reviewers hammer home, if the book is available to read on the Kindle/iPad/Nook or if it's better to wait until the director's cut comes out. In the end, people don't buy content or plots, they buy physical or digital pieces of media for use on specific devices and within certain contexts. That citizen reviewers have keyed into this more quickly than traditional media reviewers is not a surprise.
In an attempt to make a run at WalMart's $400 billion in annual sales, Amazon is offering a ton of Crazy Eddie-like deals for the holiday shopping season. There's the 6-quart Kitchen Aid stand mixer for $250 (50% off) and the 4GB SD memory card for just $10 but the real deals are on Blu-ray and DVD. There's the 60% off Planet Earth DVDs and Blu-ray that I mentioned earlier, 2001: A Space Odyssey on Blu-ray for $9.50 (!!), $10 for Quantum of Solace (Blu-ray), $8 for Slumdog Millionaire (DVD), 66% off seasons 1-6 of Curb Your Enthusiasm, and entire seasons of The Office are up to 75% off.
Oh, and they're also offering $3 in free mp3 downloads if you use the MP34FREE code.
The Kindle version of the Koran lists Gabriel as a co-author...you know, the angel who revealed the Koran to Muhammad. (via the browser)
The Financial Times says that the rumored Apple tablet is due out sometime in "September or October".
Book publishers have been in talks with Apple and are optimistic about being included in the computer, which could provide an alternative to Amazon's Kindle, Sony's Reader and a forthcoming device from Plastic Logic, recently allied with Barnes & Noble.
And if it runs apps from the App Store ("yes" seems to be the general consensus), you'll be able to read books in the Apple tablet format *and* in Amazon's Kindle format (with the Kindle app), which can't be happy news for Amazon, hardware-wise.
If you still need proof that electronic media that continually phones home -- DRM'd and otherwise -- cannot be owned and is actually just rented, read on. Due to a publisher change of heart, Amazon went into some of their customers' Kindles and erased "purchased" books written by an author with a certain familiarity with similar actions (click through to see who).
This is ugly for all kinds of reasons. Amazon says that this sort of thing is "rare," but that it can happen at all is unsettling; we've been taught to believe that e-books are, you know, just like books, only better. Already, we've learned that they're not really like books, in that once we're finished reading them, we can't resell or even donate them. But now we learn that all sales may not even be final.
This stinks like old cheese. I wish they'd just call these Kindle book transactions what they are, but I guess "Rent now with 1-Click® until we decide to take it back from you or maybe not" doesn't fit neatly on a button.
Update: I got quite a few emails about how I over-reacted about this but apparently Amazon CEO Jeff Bezos disagreed.
This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our "solution" to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we've received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.
Update: Cory Doctorow to Amazon: please tell your customers what you can and cannot do with the Kindle. In an article for this week's New Yorker, Nicholson Baker takes a crack at what buying a Kindle books means.
Here's what you buy when you buy a Kindle book. You buy the right to display a grouping of words in front of your eyes for your private use with the aid of an electronic display device approved by Amazon.
There have been many funny product reviews posted at Amazon -- perhaps the first was John E. Fracisco's 2000 review of The Story About Ping -- but these reviews of a gallon of whole milk are funn...no, wait, I laughed so hard at the reviews that milk came squirting out my nose. (How's *that* for layered narrative! Bam!)
(thx, jeff)
Update: I totally forgot to mention that the reviews are only part of the magic going on with this milk. For starters, it's only available through two Amazon resellers, both of which are charging $2500 for the gallon (hand delivered). And the "Customers Who Viewed This Item Also Viewed" listing includes a $220,000 diamond ring, a relaxation capsule ($40K), a book called BIRTH CONTROL IS SINFUL IN THE CHRISTIAN MARRIAGES and also ROBBING GOD OF PRIESTHOOD CHILDREN!! ($135), and uranium ore (only $30?). Many many more unusual Amazon products can be found under the Amazon Oddities tag. (thx, stuart)
During a discussion with friends the other day, someone wondered, "Who doesn't like The Wire?" The show is easily one of a handful of shows considered the best ever and even those who feel that The Wire is overrated still don't dislike it. But someone's gotta hate it, right?
In the spirit of Cynical-C's excellent You Can't Please Everyone series, I went to Amazon and looked for bad reviews of The Wire season one DVD. There were six one-star reviews and four two-star reviews (versus 190 five-star reviews). Three of those were customer service complaints and one read like a five-star review that was accidentially mis-rated; here are parts of the remaining reviews:
I have watched 6 episodes of Season 1 and have desperately tried to get into The Wire. Despite the hype, and all the trendies saying what a mahhvellous show it is, actually it is pretty dull. Boring characters, little conflict, confusing scripts, same stuff repeated ad nauseam. Frankly, the lives of petty drug dealers in Baltimore don't do it for me, and not do the cops who are a pretty unattractive bunch with few dramatic qualities. I know that Prison Break was appallingly acted but at least it had a story line. The Wire is like an improvisation at one of those let it all hang out stage schools which never produces particularly great actors.
I had 1000's of hours of viewing movies, television series, and television programming behind me before I sat down to watch this series on DVD, season one, the box in my hand. I was very dissapointed. This series stinks. I watched only episode 1, and have the experience and perception to know that it won't get any better. [...] If watching cheap white trash and cheap black trash destroy themselves and probably each other interests you, this is for you. I have a better way to spend my evenings. I experience enough negativity in the world on a daily basis, that I don't have to put it in my dvd player after dinner for it to "entertain" me.
I really disliked this show, i watched the entire first season in two days, i only did so because i was waiting for it to become interesting. After so many glowing reviews, i could not belive how just plain awful this show turned out to be. I would rather watch reruns of Barney Miller, you get the same effect of watching the Wire except with slightly more enjoyment. I know it's not The Shield and it's not supposed to be but i implore you to purchase that series if you want to enjoy a television experience.
I got the Wire because I thought I was missing the boat on 'the best show on TV'. Well...I must be missing something because after watching 5 episodes I don't get it. I kept thinking it was going to get better..not that it was bad...it just wasn't that interesting. The only reason I kept watching was to see Idris Elba who plays Stringer Bell cause he is a cutie!
Perhaps it is in the office where the show falters the most, sometimes having camera shots zoom in on a person for three seconds at a time while they are thinking about nothing. Then there is the whole thing with the detective using a typewriter. Okay, did I miss something? Is this 2008 or 1978 people?? High Profile crime unit using typewriters, sure I buy it and a bag of that counterfeit money they had in the first episode.
I tried it sober; perhaps I should have tried it drunk. Ham acting, cliched backdrops (pole-dancing was an idea already on its last legs before The Sopranos ran it into the ground) and dialogue which may possibly be realistic but certainly is dull. I labored manfully through the whole first episode. I shall not torment myself with a second.
If Barney Miller is more your speed, season one of that show is also available on Amazon with reviews almost as good as The Wire's.
Update: I had totally forgotten about Andy Baio's Amazon.com Knee-Jerk Contrarian Game.
The NY Times says that Amazon will soon release a large screen Kindle. I really didn't like the Kindle's paperback-sized screen so I'm hoping the "people briefed on the online retailer's plans" are correct for once. (via fimoculous)
Steven Johnson's Kindle inspired an "aha!" moment for him in the same way that the web did 15 years ago. And as with the web, Johnson believes that the Kindle and the e-book will change the way we read and write.
With books becoming part of this universe, "booklogs" will prosper, with readers taking inspiring or infuriating passages out of books and commenting on them in public. Google will begin indexing and ranking individual pages and paragraphs from books based on the online chatter about them. (As the writer and futurist Kevin Kelly says, "In the new world of books, every bit informs another; every page reads all the other pages.") You'll read a puzzling passage from a novel and then instantly browse through dozens of comments from readers around the world, annotating, explaining or debating the passage's true meaning.
I recently used a Kindle for the first time and was really underwhelmed. I'd kind of wanted one but using it for few minutes turned me right off. The potential is definitely there, but the actual device is a bummer: too small, too slow, and too closed. Maybe using one for two weeks would change my mind...but I don't know. I'm skeptical of the future that Johnson sketches out for the ebook, and it's not just the Kindle.
When the web and the first browsers were built -- mostly by scientists, not by billion-dollar retailers or publishing conglomerates -- the openess that Johnson talks about as a metaphor for how ebooks will work was baked in: viewing source, copy/paste of text, the ability to download images, etc. All of the early web's content was also free (as in beer).
Aside from some notable exceptions like Project Gutenberg, e-books are currently only as open and free as the publishing companies (and Amazon and Google) want them to be. I think those two initial conditions change the playing field. Copy/paste/publish to your booklog without significant restrictions or payment? Sharing a passage of a book with someone who doesn't own that book, as verified through a third-party DRM system? Good luck! Readers will have to fight for those kinds of features. And perhaps we'll eventually win. But for right now, the bookloggers that Johnson speaks of are only two letters away from how the publishing industry might label them: bootleggers.
Jared Spool reveals that a simple yes/no question added to Amazon's site brought in an additional $2.7 billion in revenue.
Amazon had reviews from the very first day. It's always been a feature that customers love. (Many non-customers talk about how they check out the reviews on Amazon first, then buy the product someplace else.) Initially, the review system was purely chronological. The designers didn't account for users entering hundreds or thousands of reviews.
For small numbers, chronology works just fine. However, it quickly becomes unmanageable. (For example, anyone who discovers an established blog may feel they've come in at the middle of a conversation, since only the most recent topics are presented first. It seems as if the writer assumed the readers had read everything from the beginning.)
The reviews of reviews are really helpful when buying. Personally, I always check out four types of reviews on Amazon in roughly this order:
1) most helpful/highest rated, 2) most helpful/lowest rated, 3) least helpful/highest rated, 4) least helpful/lowest rated
Sometimes reading a really negative review which many people think is spectacularly wrong can help make a useful buying decision.
See also the $300 million button and Cynical-C's new series on one-star reviews of classic books, movies, and music: To Kill a Mockingbird and Sgt. Pepper's Lonely Hearts Club Band. (via designnotes)
Update: There is also the Billion Dollar HTML Tag.
This phenomenon is best illustrated by a single design tweak to the Google search results page in 2000 that Mayer calls "The Billion Dollar HTML Tag." Google founders Sergey Brin and Larry Page asked Mayer to assess the impact of adding a column of text ads in the right-hand column of the results page. Could this design, which at the time required an HTML table, be implemented without the slower page load time often associated with tables?
Mayer consulted the W3C HTML specs and found a tag (the "align=right" table attribute) that would allow the right-hand table to load before the search results, adding a revenue stream that has been critical to Google's financial success.
The Roku is a wee box that hooks up to your internet and TV over which you can stream movies and TV shows. Until recently, the Roku only worked with Netflix (the streaming is free and unlimited with your Netflix acct) but the Roku added support for Amazon's Video On Demand service the other day, bringing Amazon's 40,000+ movie titles into the mix. I have friends that love this thing.
BTW, Amazon is getting good at closing the loop on this stuff. Like Apple (Apple TV / iTunes Store), they're not only selling the media but also the device.
Now you can go to the iTunes Store to buy the Kindle app from Amazon that lets you read ebooks made for the Kindle device on the iPhone. Yes, it's that confusing! Maybe they shouldn't have called the app the same name as the device...I thought "Kindle" was the device? A noun and a verb form of the same proper name is ok (e.g. "I googled you on Google" or "Please digg my link on Digg") but two nouns seems like a no-no.
Amazon announces the second version of the Kindle, their e-ink reading device. The price is $359.
Order Kindle now to RESERVE YOUR PLACE IN LINE. We prioritize orders on a first come, first served basis. If you have previously placed an order for Kindle 1, and have not yet received it, your order will automatically be upgraded to Kindle 2. You need to do nothing.
Also, those who own the original version of the Kindle will be given priority for ordering. The device itself is slimmer, has text-to-speech, better e-ink display, more storage (~1500 books), and doesn't look like a Pontiac Aztek anymore. From the NY Times coverage of the announcement:
Mr. Bezos concludes with some high-level thinking: "Our vision is every book, ever printed, in any language , all available in less than 60 seconds.
Which makes Bezos' aim pretty clear: Amazon : Apple :: Kindle/amazon.com : iPod/iTunes Store :: Bezos : Jobs.
Amazon has introduced something that the company is calling Frustration-Free Packaging.
The Frustration-Free Package (on the left) is recyclable and comes without excess packaging materials such as hard plastic clamshell casings, plastic bindings, and wire ties. It's designed to be opened without the use of a box cutter or knife and will protect your product just as well as traditional packaging (on the right). Products with Frustration-Free Packaging can frequently be shipped in their own boxes, without an additional shipping box.
As CDs and DVDs are quickly being replaced by digital downloads, I expect that Frustration-Free Packaging will eventually be replaced by Packaging-Free Packaging as Lego sets, Barbie dolls, computer mice, and running shoes will be downloaded to your HP Personal Real Printer for manufacture and customization in the home. (via 37s)
If you can stomach having another credit card, Amazon is offering a $100 rebate on the Kindle if you apply for an Amazon Visa Card (no annual fee). That lowers the price to $259. Please read the restrictions and the fine print.
Matt Thompson has some advice for you: stop buying cheap-ish pseudo-generic drugs from Walgreens, Rite-Aid, and Duane Reade and start buying really cheap true generics.
As you might know, Benadryl (available at Walgreens.com for $5.29 for a box of 24 capsules) and Wal-dryl ($3.99 / 24 capsules) are otherwise known as "25 mg. of diphenhydramine HCI." Compare [with the true generic available at Amazon]. Yes, that is 400 tablets containing 25 mg. of diphenhydramine HCI, for about $10 when you factor in shipping.
Heed his words. Here's 300 tablets of generic Claritin for $11.00, 100 tablets of generic Zyrtec for $6.99, 240 tablets of generic Zantac, 1000 capsules of generic Benadryl for $20.34, 1000 tablets of generic Advil for $11.70, and 1000 caplets of generic Tylenol for $13.91.
Update: It's been brought to my attention that the Kirkland brand is Costco's store brand so any Kirkland products sold on Amazon are being resold by people buying them from Costco. (thx, ivan)
Idea for Amazon regarding their MP3 store: allow people to pre-order MP3s and when they're available for download, send out an email to that effect. For instance, the new Sigur Ros album is out on June 24. A page for the MP3 album exists but it's difficult to find and while you can preview tracks, you can't pre-order the album.
After months/years of the band putting the kibosh on it, Radiohead albums are finally available through iTunes. (The albums have been available at Amazon's MP3 store for months.)
Rave review of the Kindle by Justin Blanton, who is a gadget freak of the first order.
I love the Kindle, and totally see myself using and enjoying it (and its progeny) for many years to come. I'm reading more because of it, and seriously doubt I'll ever read a paper book again.
It still looks like the Pontiac Aztek of e-readers but it solves one of the things I dislike about reading in bed:
One of the nicest things about the Kindle, and something that is inherent in such a device, is that, unlike a regular book, its orientation and weight aren't constantly shifting. With a paper book, you are made to move [it] around as you shift from the left to the right page, flip pages, etc. With the Kindle however, all of that shifting disappears and you can hold your chosen position indefinitely.
Such a "feature" generally allows you to expend less energy when reading. For example, I like reading in bed while lying on my side. With a paper book you have to constantly hold the book to keep it open and to move it slightly depending on whether you're reading the right or left page; with the Kindle, you can just let it rest on the bed and then tap the next-page button as needed. I realize that this may sound like a trivial thing to devote a paragraph to, but it really is amazing how such a device can change the way you read, or make the way you're used to reading that much better.
As Justin notes, Kindles are back in stock at Amazon.
Now that Sony's on board, all four of the major music labels are selling DRM-free music on Amazon's MP3 store. Amazon's giving Apple a real run for its money here.
I want a proper e-book reader as much as anyone, but Amazon's Kindle sounds underwhelming (and unfortunately looks, as a friend put it, like "the Pontiac Aztec of e-readers"). Amazon CEO Jeff Bezos says:
This isn't a device, it's a service.
That's CEO-speak for "yay, we can charge you for buying this gadget again and again". That emphasis makes it seem like the Kindle is less of a "read any text you want on the go" device and more of an interface for purchasing Amazon's e-books, e-magazines, and blogs (yes, they're charging for blogs somehow...). E-ink is a genuine innovation but until someone without some skin in the media game takes a good crack at it, e-book readers are destined to be buying machines and not reading machines.
Update: Here's a list of all the blogs that Amazon is selling for reading on the Kindle. Subscriptions are $0.99-$1.99. No kottke.org (thanks, Amazon!!). Are the bloggers getting their cut of the subscription fees? Can I put kottke.org on there for free...or at least at cost? I suspect bloggers are getting a cut, with the rest taken by Amazon for profit and the conversion of the blogs' text into whatever goofy format the Kindle uses. Would have been a lot cooler to put an RSS reader on there and just let people read whatever blogs they wanted.
Update: Joel Johnson has some more information about the Kindle after playing with one for a bit. The device service (sorry!) has an experimental web browser, on which you can browse whichever blogs and sites you wish (on Amazon's dime).
Update: Engadget says, among other things, that "blogs that are aggregated by the Kindle get a revenue share with Amazon, since it costs money to get those publications." (thx, daniel)
In the ongoing battle between the iTunes Music Store and Amazon's MP3 store, Amazon is giving a 20% referral fee to their associates for each song sold through the end of the year. Wow. That's $1.80 on a $8.99 album...I wonder if Amazon's selling these for below cost (like they did with Harry Potter.) (via nelson)
According to the person who filed a re-examination request, the US Patent Office has rejected a number of broad claims related to Amazon's one-click patent.
In its Office Action released 9 October 2007, the Patent Office found that the prior art I found and submitted completely anticipated the broadest claims of the patent, U.S. Patent No. 5,960,411.
The patent is not off the books yet...Amazon has a chance to respond before that happens. People have been waiting for this for a long time. (via marginal revolution)
Amazon just sent me an email about my preorder of The Wire season 4 DVD. They say the shipping date has slipped a little, but the page still says it'll be out on Dec 4. Anyway, they made me verify the "change"; if I hadn't, they would have canceled the order, which seems a less-than-optimal solution to the problem. If you preordered, you might want to watch your inbox.
Amazon has launched their mp3 music store. Files are in mp3 format, no DRM, high bitrate (high quality), and songs are mostly 89-99 cents. A compelling alternative to Apple's iTMS.
An update regarding Harry Potter and the Phantom Delivery: Amazon issued me a refund for the book. I'm close to the end of the book...I hope it ends as well.
Back in April, I pre-ordered Harry Potter 7 from Amazon. They guaranteed delivery on its release date, Saturday July 21 before 7pm or they would refund the cost of the book...the details of that offer are here. All day Saturday until shortly after 7pm, the UPS tracking information indicated that the package containing my copy of the book was "IN TRANSIT TO FINAL DESTINATION", which is UPS-speak for "the UPS guy/gal who will deliver your book does not yet have it in his/her possession"...the magic phrase for that action is "OUT FOR DELIVERY".
At some point after 7pm, the UPS status page updated to say that a notice was left at 3:36 pm, implying that a delivery attempt was made and no one was home to receive it. (Amazon's tracking page says that UPS told them "Delivery attempted - recipient not home".) No such notice was left. My door buzzer did not ring at 3:36 pm (I was home all day on Saturday) and the doorman of the building next door who takes the deliveries for our building when people aren't home reported no notice or delivery attempt. Here's the complete tracking info from UPS:
Location // Date // Local Time // Description
NEW YORK, NY, US // 07/21/2007 // 3:36 P.M. // NOTICE LEFT
NEW YORK, NY, US // 07/20/2007 // 12:00 P.M. // IN TRANSIT TO FINAL DESTINATION
NEW YORK, NY, US // 07/19/2007 // 4:51 P.M. // DESTINATION SCAN
NEW YORK, NY, US // 07/19/2007 // 4:50 P.M. // ORIGIN SCAN
US // 07/19/2007 // 1:34 P.M. // BILLING INFORMATION RECEIVED
Maybe I'm lying about being home or maybe the person trying to deliver the package made an honest mistake, but it's curious that a delivery attempt could have been made when the package was not even "OUT FOR DELIVERY". Here's what I think happened. I think UPS's network was overwhelmed by Amazon's Potter-volume in some parts of the country and they had no way to deliver all those packages. (The forums for the book at Amazon and Google Blog Search are full of similar complaints from others...warning, spoilers! UPS even offloaded some of the volume to the USPS for "last-mile" delivery.) So, UPS just marked all of those packages they had no intention of delivering as "oops, we missed you, you must have been out".
Let's go back to Amazon's guarantee, which states that the refund "does not apply if delivery is attempted, but no one is available to accept the package". Amazon would be pretty angry with UPS if they cost them a bunch of money due to refunds and, more importantly, the loss of a bunch of customer goodwill...maybe Amazon would switch a larger portion of their formidable package output to another carrier, for instance. So UPS intentionally misclassifying those deliveries covers their ass with Amazon and covers Amazon's ass with regard to the refund.
My copy of the book from Amazon will be here sometime today (UPS doesn't deliver on Sunday), by which time I'll already have mostly finished the copy I bought at Barnes & Noble about 7:30 pm Saturday evening. The extra $20 isn't a big deal to me and neither is having to wait all day to start in on the book. But this book was a *huge* deal for Amazon (2+ million pre-orders out of a first printing of 12 million) and for their customers who desired their instant Potter gratification. Amazon should be hopping mad at UPS over this; UPS shifted the blame from themselves to Amazon's customers...who are in turn going to blame Amazon, doubly so because Amazon probably won't might not issue refunds for those "missed" deliveries because they don't need to. A customer service-oriented company like Amazon shouldn't take this kind of crap from their shipping vendor...incidents like these will erode customer goodwill and eventually their customer base, the retention of which is one of Amazon's stated primary goals.
Update: I've asked Amazon for a refund and am waiting on their reply. From the emails I've gotten from readers so far, it sounds like Amazon is being liberal in the refund policy, as one would expect.
Update: No word from Amazon yet, but the USPS (not UPS) delivered my book Monday morning. It had a UPS sticker on it with instructions to the Post Office to deliver it to me. No update on the UPS tracking page that its been delivered. I'm tempted to leave it unopened in its custom Amazon box as a collector's item. Maybe I can get JK Rowling and Jeff Bezos to sign it.
Update: Amazon issued me a refund for the book.
Even though it's not out until October, you can pre-order the new version of OS X (10.5, aka Leopard) at Amazon right now.
A rerun, because it came up at dinner the other night: EPIC 2014, the recent history of technology and the media as told from the vantage point of 7 years in the future. "2008 sees the alliance that will challenge Microsoft's ambitions. Google and Amazon join forces to form Googlezon. Google supplies the Google Grid and unparalled search technology. Amazon supplies the social recommendation engine and its huge commercial infrastructure."
Amazon has the TiVo Series 3 DVR (that's the one with the 2 HD tuners) for only $400 after rebates. It was $800 when released back in late 2006. (via lance)
Amazon's running a contest to see which town in the US orders the most copies of the final book in the Harry Potter series. Towns in Virginia, Washington, Pennsylvania, and Georgia seem to dominate the rankings so far.
I'm not going to lie to you...I didn't read this whole thing, but I found the sprinkled-in UI redesigns of Amazon's book listings and other online retail interfaces interesting. (thx, drew)
The latest Harry Potter book, Harry Potter and the Deathly Hallows, is available for pre-order at Amazon and is currently the #1 seller in books.
Amazon Recommendations Understand Area Woman Better Than Husband.
The bestselling book at Amazon for 2006? Cesar's Way: The Natural, Everyday Guide to Understanding and Correcting Common Dog Problems by Cesar Millan, the Dog Whisperer.
Update: Browse the top sellers by cover.
Amazon is selling web site thumbnails for $0.20 per 1000. That's cheap...and totally undercuts my planned thumbnail business. Instead, I'm switching gears and targetting the luxury thumbnail market; I'm thinking thumbnails printed on letterpress hand-delivered to your home/office. (via pb)
10,000 sheep drawn by workers hired through Amazon's Mechanical Turk service. Average wage for the artists? $0.69 per hour. (via waxy)
Amazon updates their online book reading interface...here's David Foster Wallace's Infinite Jest. Matt has a screenshot and a bit about it. Coolest new feature: you can read some books online immediately after purchase (before the paper copy arrives) and use the reader interface to add notes and bookmarks to your online copy.
Church of the Customer takes a look at how a Northern California restaurant called Cyrus competes with The French Laundry in attracting local customers, particularly those from wineries with big expense accounts for entertaining clients:
1. Match your competitor's exceptional quality.
The food at both restaurants was cooked perfectly and beautifully presented. Both delivered flawless service. By matching the quality of its better-known competitor, Cyrus removes the primary barriers of opposition.2. Allow your customers to customize.
The French Laundry offers three prix-fixe menus of nine courses each. Cyrus allows its customers to choose their number of courses and the dishes.
Local competition still matters. You usually think of restaurants like The French Laundry as competing on a national or international level. Over the years, Keller's flagship has made several short lists of the best restaurants in the world. But as this article demonstrates, having to compete for the same pool of local customers can drive competitors to achieve a high level of excellence, higher perhaps than they would have achieved without that competition, and that excellence could lead to wider recognition. Even companies like Google, Yahoo, Microsoft, and Amazon who compete on a global level and don't interact with their customers face-to-face still have to vie with each other for local resources, particularly employees.
Blockbuster films are getting more expensive and accounting for less of Hollywood's box office take...is Hollywood's emphasis on big movies nearing its end? I've always thought it was dumb that the movie industry put so many of its eggs in so few baskets. (ps. Chris Anderson's Long Tail book is available for preorder on Amazon.)
Some of the worst selling DVDs on Amazon. Looks like the Hammy the Hamster DVD series isn't doing so well. See also books and music. (thx, josh)
Amazon/Alexa is opening up their index, letting people access the raw data, processing power, and even the crawlers. What a huge idea. (via bb)
Interview with Jeff Bezos on Amazon's current activities. "We have always tried to be very clear with people that we are an appropriate company only for long-term-oriented investors."
Merlin is collecting funny eBay ads from Google. "Looking for Handjob? Find exactly what you want today. www.eBay.com". Dictionary.com used to have Amazon ads tied to search terms that would say things like "Buy crack cocaine at Amazon" or "Buy hookers at Amazon". I for one welcome our new robot marketing overlords.
Select one-star reviews from Amazon of books on Time magazine's list of the 100 best English language novels since 1923 (discussion).
I got an email this morning from a kottke.org reader, Meghann Marco. She's an author and struggling to get her book out into the hands of people who might be interested in reading it. To that end, she asked her publisher, Simon & Schuster, to put her book up on Google Print so it could be found, and they refused. Now they're suing Google over Google Print, claiming copyright infringement. Meghann is not too happy with this development:
Kinda sucks for me, because not that many people know about my book and this might help them find out about it. I fail to see what the harm is in Google indexing a book and helping people find it. Anyone can read my book for free by going to the library anyway.
In case you guys haven't noticed, books don't have marketing like TV and Movies do. There are no commercials for books, this website isn't produced by my publisher. Books are driven by word of mouth. A book that doesn't get good word of mouth will fail and go out of print.
Personally, I hope that won't happen to my book, but there is a chance that it will. I think the majority of authors would benefit from something like Google Print.
She has also sent a letter of support to Google which includes this great anecdote:
Someone asked me recently, "Meghann, how can you say you don't mind people reading parts of your book for free? What if someone xeroxed your book and was handing it out for free on street corners?"
I replied, "Well, it seems to be working for Jesus."
And here's an excerpt of the email that Meghann sent me (edited very slightly):
I'm a book author. My publisher is suing Google Print and that bothers me. I'd asked for my book to be included, because gosh it's so hard to get people to read a book.
Getting people to read a book is like putting a cat in a box. Especially for someone like me, who was an intern when she got her book deal. It's not like I have money for groceries, let alone a publicist.
I feel like I'm yelling and no one is listening. Being an author can really suck sometimes. For all I know speaking up is going to get me blacklisted and no one will ever want to publish another one of my books again. I hope not though.
[My book is] called 'Field Guide to the Apocalypse' It's very funny and doesn't suck. I worked really hard on it. It would be nice if people read it before it went out of print.
As Tim O'Reilly, Eric Schmidt, and Google have argued, I think these lawsuits against Google are a stupid (and legally untenable) move on the part of the publishing industry. I know a fair number of kottke.org readers have published books...what's your take on the situation? Does Google Print (as well as Amazon "Search Inside the Book" feature) hurt or help you as an author? Do you want your publishing company suing Google on your behalf?
The Army's Be All You Can Be ads don't really work all that well, despite being the 25th largest advertiser in the US. Recruiting is actually correlated more closely with the economy...the economy goes bad and the number of recruits goes up. Here's a better way to spend that ad money: give it to incoming recruits as bonuses...the same strategy Amazon uses in offering free shipping to customers rather than spending that money on TV ads. (thx garrick)
Praise be, someone's picked up the development of the MTAmazon plug-in for Movable Type. (thx jason)
A reader inquires:
When the tsunami struck Asia last year, Amazon.com was quick to post a donation link on its front page. Don't you think they should do the same for the victims of Katrina? How about using that platform of yours to apply some leverage to Jeff and the crew to get a link up there?
Amazon's lack of a donation link was noted in our household this morning as well. How about it, Amazon? (thx scott)
In the meantime, you can donate directly to the Red Cross (the site seems a little slow right now, so be patient).
Update: Please stop emailing me about the tsunami/Katrina comparison thing. I don't wish to debate the relative scale of natural disasters or who deserves more attention and aid when bad stuff happens. Individuals and corporations alike need to determine who they wish to aid on their own terms. In the past, Amazon has been a place to go to give aid...it's the first place I thought of going when I heard of the escalating problems in the Gulf states (and I don't think I'm alone here) because if they had a donation mechanism, it would be a fast link and easy for people to donate. That Amazon has chosen to not to set up a donation mechanism in this case is their choice and I certainly don't fault them for it.
Update #2: InternetWeek is reporting that Amazon has decided not to add a donation mechanism to their site. (thx, julio)
Update #3: Amazon now has a donation link on the front page which goes to this donation page. (thx to several who wrote in, including those at Amazon.)
Amazon has very quietly added sex supplies (lubricants, vibrators, condoms, etc.) to their massive inventory.
Paul tries to figure out why people review products at Amazon that have already been reviewed by several people. "What motivates someone to submit the 1,282nd review of The Poisonwood Bible to Amazon.com?"
Tips on how small bookstores can compete with larger booksellers like Amazon or Barnes and Noble.
Sometime in the last 6-9 months (it's been that long since I last looked at my account), Amazon changed their policy on placing an upper limit on the amount an associate can earn on big ticket items:
Only personal computers (both desktops and laptops) have referral fees capped at $25. No other product lines have their referral fees capped.
Previously, the most you could earn if a referral was $10, even if the item cost $3000 and the referral rate was 5%. Sometime in the last month and a half, someone used my associates code to purchase a printer for close to $600 and gave me $28 for "selling" that printer for them. I don't link to Amazon as much as I used to (my referrals and revenue have been flat several quarters despite increasing site traffic), but the associates must be pretty happy with this change, particularly those that can move big ticket items on a regular basis. For the right blog or site, the revenue generated by putting up Amazon ads featuring more expensive items might compare favorably to using AdSense or the like.
So, if you've been waiting to buy that Segway, a book on Bhutan, a 65" plasma TV, or a 5-carat diamond, you know what to do. *nudge* *nudge* *wink* *wink*
Long Tail poster boy Amazon's tail isn't as long as first reported. Oops. (But a good oops...Chris is after the truth here, not just a good story.)
Interview with Jeff Bezos on the occasion of Amazon's 10th anniversary.
The difficulty of pre-ordering the new Harry Potter book online. If the book is ordered online, how much after the midnight release will the book be delivered? Next day or wait until after the weekend?
The Economist on the Long Tail, the current buzzphrase du jour. It'll be interesting to see if the Long Tail idea will be "over" by the time the book comes out or if it's got legs. Either way, it's still an interesting way to think about your business.
The best way to get a sense of what kottke.org is all about is to head to the front page or check out some random entries from the archives.
books (811) • Kindle (26) • business (403) • Google (206) • music (446) • Apple (270) • Jeff Bezos (8) • Ebooks (4) • movies (1178) • design (663) • DRM (13) • iPhone (116) • food (745) • The Wire (79) • TV (406)
See more on the Job Board.
Many posts on kottke.org have been "tagged" with keywords, which activity results in collections of related posts like sports, infoviz, or best of.
soccer (51) • video (901) • Twitter (75) • music (446) • movies (1178) • sports (549) • food (745) • physics (152) • interviews (283) • how to (185) • design (663) • science (702) • remix (238) • politics (239) • books (811)
movies (1178) • video (901) • photography (893) • books (811) • NYC (745) • food (745) • lists (707) • science (702) • design (663) • sports (549) • music (446) • art (434) • best of (410) • TV (406) • business (403)
photography (893) • economics (220) • lists (707) • best of (410) • infoviz (189) • food (745) • NYC (745) • firstworldproblems (4) • cities (145) • restaurants (204) • video (901) • timelapse (8) • interviews (283) • language (302) • maps (265) • fashion (175) • NSFW (68) • remix (238)
makemagazine (2) • jimmywales (2) • cookbooks (2) • Paul Graham (3) • norway (2) • wiisports (2) • userexperience (3) • seinfeld (3) • sports (549) • love (7) • Burger King (3) • ulysses (3) • finance (62) • markfelt (4) • Prada (9)
