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kottke.org posts about toyota

 

The 5 Whys: just keep asking "Why?" until

The 5 Whys: just keep asking "Why?" until you get to the true cause of a particular situation or problem.

The technique was originally developed by Sakichi Toyoda and was later used within Toyota Motor Corporation during the evolution of their manufacturing methodologies. It is a critical component of problem solving training delivered as part of the induction into the Toyota Production System. The architect of the Toyota Production System, Taiichi Ohno, described the 5 whys method as "... the basis of Toyota's scientific approach ... by repeating why five times, the nature of the problem as well as its solution becomes clear."

(via migurski)

By Jason Kottke  •  Jan 28, 2008  •  toyota

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