...is a weblog about the liberal arts 2.0 edited by Jason Kottke since March 1998 (archives). You can read about me and kottke.org here. If you've got questions, concerns, or interesting links, send them along.
The top five reasons why "the customer is always right" is wrong. I like the idea that a company should be as ready to fire bad customers as they are to fire bad employees.
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