How to foil bank robbers: excessive friendliness. "  APR 12 2007

How to foil bank robbers: excessive friendliness. "The premise is that an overdose of courtesy will unnerve would-be robbers and get them to rethink the crime."

Update: Heard from a reader that Apple Store employees are trained in this technique to deal with theft. Even if someone has stuffed a MacBook under their overcoat, employees chat with them happily as if they're interested in purchasing it.

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