Apple Store service propers MAY 28 2002
Meg and I had a completely wonderful browsing/window-shopping experience at the Apple Store in Palo Alto today. The salesperson who helped us knew as much as we did about the iBook and filled in the gaps where our online research and network of iBook owners had failed us. He even recommended an online store where we could buy good 3rd party RAM for significantly less than at the store. I love it when companies do that. Apple might miss out on a couple hundred dollars on the RAM purchase, but they've gained my respect, which will mean a whole lot more to them in the long run (in the form of future purchases and recommendations to family, friends, business associates, & Web site readers).