Online merchant to avoid: goodguys.com.  DEC 07 2000

Online merchant to avoid: goodguys.com. I tried to order a television from them and had several problems. During the checkout process, I got dumped back to the shopping cart after I had entered my shipping and billing information. Then, when I pushed the "next" button to complete my transaction, it redirected me to "staging.goodguys.com", which I am assuming is their development server, and asked me for a name and password.

Not knowing whether my order had been completed or not, I tried calling customer support. No answer...the phone didn't even ring. I then emailed their support staff. Almost three days later, still no response. After calling twice more and getting busy signals, I finally got through, but was told that they couldn't check on my order because their site was down. Finally, I got through to them this morning via phone and they verified that my order had not gone through.

If it had been one problem with the ordering process, it might have been ok, but all of these errors taken together is clearly unacceptable. On top of that, the person I spoke to on the phone this morning told me that the easiest way for me to complete my order was to do it over the phone, indicating their own lack of confidence in their online ordering process. My advice to you is to avoid goodguys.com for your holiday needs, at least until they get their online ordering process straightened out.

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